酒店協助客人找尋丟失物件服務程序
Objectives目標
xto ensure that the guest knows his loss is taken seriously and that everything is done to recover the lost item.
確保讓客人知道其丟失的物件被認真處理，酒店會采取任何措施尋找其丟失物件。
Policy Statement
政策闡述
*It is the policy of the hotel to assist the guest in every way in locating his lost items
此項政策是酒店將協助客人采取所有方式找尋其丟失物件。
Procedures程序
1.Check with the guest the location where he lost his item.
與客人一起檢查丟失物件的地點。
2.Contact the Housekeeping Department and ask if the item was found.
詢問客房部是否發現客人的丟失物件。
3.If Housekeeping has the item the Lost & Found should be picked up by a Bellman and brought to the GSO together with a Lost & Found Claim Record Slip.
如果客房部發現物件，應該由服務員保留并隨同遺失/發現物件聲明單交由領班 。
4.Assist the guest in filling up the form completely.
協助客人全面填寫表格。
5.If no Lost & Found was reported to Housekeeping, contact the Supervisor / Manager of the outlet where the item was lost – if nothing found take the guest to the outlet to point out where he was seated.
如果沒有關于客房部的關于遺失/發現物件的報告，聯系物件遺失地點的部門主管或經理——如果沒有任何發現則帶客人到他所指出的地點。
6.Get e*act details of the item lost as well as the guest’s contact telephone number and address (out-side guests only).
記錄相關遺失物件的詳細資料和客人聯系電話、地址（僅僅對店外客人）。
7.Inform Security Department of the case for further investigation
為進一步調查，通知保安部相關事件。
8.If the item can not be located, contact the guest the following day and e*plain that nothing is found so far, and should we locate their item we will contact them..
如果沒有發現相關物件，在接下來幾天聯系客人并向其解釋到目前為止仍一無所獲。同時承諾一發現物件就與其聯系。
篇2：酒店為客人保管貴重物件服務程序
酒店為客人保管貴重物件服務程序
STANDARD OPERATING PROCEDURES
Subject: Valuables
Effective Date: June 01, 20**
Policy No: FO-GSM-030
Issued by: ADOR
Page: 1 of 2
Approved by:General Manager
Distribution: E*ecutive Committee
Department Head A&B: All Associates
Objectives
目標
xto take good care of the valuable items of the guest
為客人保管貴重物件
xto ensure that valuable items are not lost or damaged
確保貴重物件不會丟失和損壞
Policy Statement
政策闡述
*It is the policy of the hotel to secure all valuables that the hotel holds for guests on a temporarily basis in the Front Office Safety Bo*.
這是酒店確保所有臨時存放在前廳部保險箱的貴重物件安全的政策。
Procedures
程序
1.Upon request from the Front Desk, Concierge or other Front Office departments the Guest Services Officer will store the valuable in the Front Office Safety Deposit Bo*es.
根據前臺的要求，門房工作人員和前廳其他部門的員工將為客人在前臺保險箱保存貴重物件。
2.Items to be secured include air tickets, watches, cameras etc. that are temporarily hold for in-house or out-side guests. Also signed credit card vouchers from Front Desk for deposit and as required by Accounting Department.
保管的物件包括機票、手表、照相機等，這些都臨時為住店或非住店客人保存。應財務部的要求還要在前臺的信用卡憑證上為此簽字。
3.Put the items in either one of the safety deposit bo*es assigned for Guest Services and fill in the Log Book.
將物件放進為客人能安排的保險箱并在記事本上記錄。
4.Sign out the item in the required log book upon retrieving the item and ask the department to sign for receiving the item.
重新接收物件時，在規定的記事本上記錄物件發出的時間并要求記錄接收物件。
備注:
*Make sure the Front Desk Agent put the Credit Card voucher in an envelope with guest name, room number, staying period, type of credit card and ID / passport number. Check the contents on the envelope and close with a staple
確保前臺員工將信用卡憑證連同客人名字、客人名字住宿時間、信用卡類型、身份證護照號碼放進信封。檢查其內容并密封之。
*Make sure the room number and / or check out dates on the envelopes are changed according instructions from Front Office.
根據前臺的指示確保房號和/或在信封上的離店日期被改變。
*Make sure the envelopes are retrieved on the day of departure and handed over to the Senior Front Desk Agent in order not to slow down the check out process
確保信封在離店當天被取得并被交給前臺員工以便不影響辦理離店手續。
Logbook記事本
Safety Bo* log book保險箱記錄本
篇3：酒店協助客人找尋丟失物件服務程序
酒店協助客人找尋丟失物件服務程序
Objectives目標
xto ensure that the guest knows his loss is taken seriously and that everything is done to recover the lost item.
確保讓客人知道其丟失的物件被認真處理，酒店會采取任何措施尋找其丟失物件。
Policy Statement
政策闡述
*It is the policy of the hotel to assist the guest in every way in locating his lost items
此項政策是酒店將協助客人采取所有方式找尋其丟失物件。
Procedures程序
1.Check with the guest the location where he lost his item.
與客人一起檢查丟失物件的地點。
2.Contact the Housekeeping Department and ask if the item was found.
詢問客房部是否發現客人的丟失物件。
3.If Housekeeping has the item the Lost & Found should be picked up by a Bellman and brought to the GSO together with a Lost & Found Claim Record Slip.
如果客房部發現物件，應該由服務員保留并隨同遺失/發現物件聲明單交由領班 。
4.Assist the guest in filling up the form completely.
協助客人全面填寫表格。
5.If no Lost & Found was reported to Housekeeping, contact the Supervisor / Manager of the outlet where the item was lost – if nothing found take the guest to the outlet to point out where he was seated.
如果沒有關于客房部的關于遺失/發現物件的報告，聯系物件遺失地點的部門主管或經理——如果沒有任何發現則帶客人到他所指出的地點。
6.Get e*act details of the item lost as well as the guest’s contact telephone number and address (out-side guests only).
記錄相關遺失物件的詳細資料和客人聯系電話、地址（僅僅對店外客人）。
7.Inform Security Department of the case for further investigation
為進一步調查，通知保安部相關事件。
8.If the item can not be located, contact the guest the following day and e*plain that nothing is found so far, and should we locate their item we will contact them..
如果沒有發現相關物件，在接下來幾天聯系客人并向其解釋到目前為止仍一無所獲。同時承諾一發現物件就與其聯系。