酒店確保所有有需要有喚醒服務的客人接到電話的程序
STANDARD OPERATING PROCEDURES
Subject: Unanswered Wake Up Call
Effective Date: June 01, 20**
Policy No: FO-GSM-037
Issued by: ADOR
Page: 1 of 1
Approved by:General Manager
Distribution: E*ecutive Committee
Department Head A&B: All Associates Standard
標準
To ensure that every guest that requests a wakeup call, receives it.
確保所有有需要有喚醒服務的客人接到電話。
Procedure
程序
1.The following steps must be taken when hotel personnel respond to the unanswered wake –up call:
酒店員工對待無應答的喚醒服務應按下列步驟操作：
2.When the operator receives of an unanswered wake –up call he/ she must try again and allow the phone to ring at least 6 or 7 times.
對沒有回應的喚醒服務，總機員工應再試一次，電話鈴聲起碼響6至7此。
3.If there is still no response the operator will dispatch Housekeeping to knock on the room, no response from the room, the room attendant will enter theroom to check the statue.
如果仍然沒有回應，總機人員應該通知客房部派人前去房間敲門，如果房間內沒有回應，客房服務員應進入房間以查看情況。
4.If a security officer is not available the hotel operator should contact the Guest Service Manager.
如果安保人員不在，總機員工應聯系大堂經理。
5.If the room is on “DND” status, operator will contact DM for assistance.
如果房間顯示請勿打擾狀態，總機應聯系大堂經理取得幫助。
6.This should be considered as a priority type of call and should be handled as quickly as possible.
電話方式聯系不到該客人的情況，應盡快采用其他方案。
篇2：酒店確保所有有需要有喚醒服務客人接到電話程序
酒店確保所有有需要有喚醒服務的客人接到電話的程序
STANDARD OPERATING PROCEDURES
Subject: Unanswered Wake Up Call
Effective Date: June 01, 20**
Policy No: FO-GSM-037
Issued by: ADOR
Page: 1 of 1
Approved by:General Manager
Distribution: E*ecutive Committee
Department Head A&B: All Associates Standard
標準
To ensure that every guest that requests a wakeup call, receives it.
確保所有有需要有喚醒服務的客人接到電話。
Procedure
程序
1.The following steps must be taken when hotel personnel respond to the unanswered wake –up call:
酒店員工對待無應答的喚醒服務應按下列步驟操作：
2.When the operator receives of an unanswered wake –up call he/ she must try again and allow the phone to ring at least 6 or 7 times.
對沒有回應的喚醒服務，總機員工應再試一次，電話鈴聲起碼響6至7此。
3.If there is still no response the operator will dispatch Housekeeping to knock on the room, no response from the room, the room attendant will enter theroom to check the statue.
如果仍然沒有回應，總機人員應該通知客房部派人前去房間敲門，如果房間內沒有回應，客房服務員應進入房間以查看情況。
4.If a security officer is not available the hotel operator should contact the Guest Service Manager.
如果安保人員不在，總機員工應聯系大堂經理。
5.If the room is on “DND” status, operator will contact DM for assistance.
如果房間顯示請勿打擾狀態，總機應聯系大堂經理取得幫助。
6.This should be considered as a priority type of call and should be handled as quickly as possible.
電話方式聯系不到該客人的情況，應盡快采用其他方案。
篇3：客戶服務中心廉潔制度
客戶服務中心廉潔制度
良好及有效的管理有賴于住戶對管理處員工的信任和支持。為了搞好各項管理工作，體現廉潔公正、更好地為住戶服務，特制定本制度：
一、在工作中堅持原則，秉公辦事，不徇私情。
二、自覺抵制不正之風，嚴守法紀。
三、不以權謀私，不利用工作之便占公司和住戶的便宜。
四、不在上班時干私活，不得用公司的通訊設備進行私人活動，如炒股票、講私人電話、用對講機聊天等。
五、業余時間，不利用公司機具、材料向住戶承攬私活。
六、不亂收費或收費不開收據。
七、不利用工作的特殊性質，對流動、外來人員進行敲詐勒索。
八、不以次充好，弄虛作假，欺騙住戶，賺取物價價差。
九、不拿單位屬保密的資料，向有關索取人出售。
十、不利用公款拉私人關系請客吃、喝。
十一、不挪用、拖欠和侵吞公款。
十二、不索取或收賄賂、好處，要潔身自好。
十三、節約用水、用電。
十四、不浪費辦公用品、公司財產，堅持勤儉節約。
十五、不得利用管理處工作人員的身份，免費享受文化娛樂活動和要求住宅區商場提供優惠服務和物價。
十六、不在報銷憑據中作假，謊報、多報。
十七、不利用工作環境和住戶對管理處的信任，私下向住戶推銷產品，賺取外快。
管理處員工凡違反上述規定，經教育屢次不改者，給予辭退處理。